Looking for an Ecommerce & Retention Manager role in Gurgaon? Join Stellar Information Technology, a leading tech company offering exciting opportunities to drive ecommerce growth and customer retention. Apply now and take your career to new heights with us.
Location: Gurgaon
About Stellar
Stellar is the world's foremost Data Care Corporation, with expertise in Data Recovery, Data Erasure, Mailbox Conversion, and File Repair software and services, with over 25+ Years of Excellence. At Stellar, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Stellar is the place for you. Stellar is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age , sexual orientation, gender identity, disability or veteran status.
Description
Job Description: This is a critical role for a well-established Data Care SaaS Business, with 25+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base & increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation.
You will be utilizing your experience exclusively for the subscription business, and build a team in long run. Your experience in subscriptions will lead to future progression in a career with an internally well-trodden path.
The challenge
• This role is responsible for maximizing the recurring revenue for our data care program (DIY Software)
• Driving revenue through subscription renewals: As an individual, ensure the proper customer segmentation, offer monetization, and membership communication across digital touchpoints, and markets, to maximize customer Lifetime Value.
• Program management: Developing long-term strategies and plans that will shape our Data Care Program, by understanding our customers.
• The successful individual will have experience in a high performing international eCommerce environment, and superb ability to work with complex sets of data to drive actionable insights.
• Create wow customer experiences that translate into recurring revenue, retained over time, is critical to the long-term success. As Stellar is a matrix organization – the ability to work across teams and create a true leadership perspective is essential.
• This critical role require outstanding retention skills, commercial acumen and communication/influence skills. Having high EQ is essential in Stellar, as well as the drive and hunger for change.
What you’ll be responsible for
• You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software)
• You will responsible for increasing the Life-Time Value of the Customer
• Managing Customer Life-cycle management after sales
• Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell.
• Work with marketing to design and implement campaigns to educate our customers to minimize churn
• You will be responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth.
Influence and Integrity
• You have outstanding communication skills and collaborate with peers and other stakeholders across the business
• You want to keep learning and are data-driven individual
• You are customer-centric in your thinking and will challenge yourself, your team and your colleagues to deliver the absolute best customer experience
• You own your numbers and understand how to forecast within +/- 5% accuracy
• You demonstrate real EQ by listening actively and contributing proactively in order to ensure that internally and externally the International landscape is well understood.
• You communicate positively, able to speak with customers knowledgeably about Stellar and their business
• You are skilled in our products – or are willing to learn
Requirements:
Location: Gurgaon
Ctc 9 - 14 lacs
Total 8yrs Experience
• 5+ years of experience, with demonstrated success leading in eCommerce ideally in an International Business environment
• Working knowledge of Google Analytics
• Demonstrable evidence of ability to make things happen in a cross functional matrix environment
• Numerate and Articulate – tell the story using data and vice versa
• Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results
Competencies
• Thought Leader: Is seen as an expert across the organization. Promotes new ways of thinking. Highly influential. Is well received and respected by executives, direct teams and cross-functional groups
• Driving Positive Change: Constructively challenges the conventional wisdom or accepted ways of doing things. Uses best-in-class benchmarks and own direct experience as catalysts for driving change.
• Tenacity/Persistence: Can effectively and convincingly communicate ideas and objectives, even if contradictory to the prevailing view. Confidence to stick to arguments in the face of strong dissenting opinion.
• Cultural Astuteness: Culturally sensitive and savvy. Adapts practices and strategies, and seeks alternative ways to get things done.
Experience: 5 Years Relevant, 8 Years Total
Qualification: Any Graduate with good Analytical & Technical bend of mind [MBA preferred]
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