Join 1to1help and take your career to new heights as a Customer Success Key Account Head in Bengaluru or Delhi. Be part of a dynamic team, drive client satisfaction, and contribute to the success of our renowned employee assistance program. Apply now for this exciting opportunity!
Locations-Bengaluru / Delhi
About 1to1help
Founded in 2001, 1to1help.net is India's leading Employee Assistance Program (EAP) provider. We offer Psychological Counselling and comprehensive Wellness solutions that help employees deal with various work-life challenges like stress, anxiety, parenting, relationship issues both pre & post marital, work-life balance, etc. We currently support 800 clients and cover 1.5 million lives through our team of 250+ counsellors across 60+ locations in India.
Job Description
Locations-Bengaluru/ Delhi
Responsibilities and Duties:
Financial:
- Meet team revenue goals from the portfolio of accounts
- Work with stakeholders to ensure timely billing and collection
- Ensure contract renewal
Customer:
- Work with customer sponsors to drive utilization of platform and services using innovative campaigns for engagement and customer satisfaction
- Ensure reviews , governance and monitoring of service delivery
- Build and expand penetration and impact in a portfolio of accounts (Trusted partner) cross/up sell value added solutions
- Build deep connects between 1to1 and customer across senior management in stakeholders – Employee Wellness, HR besides procurement and finance for strategic relationships and collaboration
Team:
- 7- 10 CSM team reporters engagement, and capability development
- Build best practices and knowledge share on launch, awareness, engagement and adoption
- Support strategic initiatives where needed
Internal (1to1help):
- Other CSM Team members and leadership
- Counselling and Content team
- Finance & Accounts
Customer:
- Sponsor /Sr Sponsors (Buyer) – Employee wellness , HR (Compensation and Benefits), Talent retention engagement, Recruitment)
- C- suite Chief Medical Officer, CHRO
- Procurement, Contracts, Finance (on administrative side)
Requirements:
- Location: Locations-Bengaluru/ Delhi
- Ctc 20 - 25 lacs
15 + years of experience in working in and engaging in corporate
Any knowledge and exposure in HR/Employee Engagement (ideal)
Build, nurture and lead a team
Only female candidates for this roleCapability:
➢ Ability to build and handle middle .senior management relationships
➢ Experience in driving enterprise service delivery
➢ Business growth and impact track record in customer service
Background:
➢ Passionate about impacting lives and enhancing engagement at the workplace
➢ Strong People orientation and empathy
Others :
➢ Any qualification/experience in HR/Psychology/ Customer Service ( ideal)
➢ Location ( Delhi (Preferred/ Bengaluru (2nd preference)
➢ Open to travel for customer meetings and internal for on boarding and settling in
➢ Reporting – Chief Customer Success Office
Required Qualification
Master of Business Administration (M.B.A.) ,
Important Tips to source better
- Early joiners (Max. 30 Days)
- This is work from office role
- CTC comprises of 80% fixed and 20% variable
- There are 3 rounds in the interview process.
- Only female candidates for this role
Mandatory Skills
- Customer Success
- Cross Selling
- Up Selling
- C suite management
- Corporate Selling
- Billing and collection
- Contract Renewal
- Revenue goals
Questionnaire
Q 1 : Experience in Team Handling? (in years) ?
Q 2 : Experience in Dealing with HR Fraternity? (in years) ?
Q 3 : Experience in cross selling/ UP selling in corporate? (in years) ?
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