Customer Success (Key Account Head) at 1to1help | applynow!

Join 1to1help and take your career to new heights as a Customer Success Key Account Head in Bengaluru or Delhi. Be part of a dynamic team, drive client satisfaction, and contribute to the success of our renowned employee assistance program. Apply now for this exciting opportunity!

Locations-Bengaluru / Delhi

About 1to1help

Founded in 2001, is India's leading Employee Assistance Program (EAP) provider. We offer Psychological Counselling and comprehensive Wellness solutions that help employees deal with various work-life challenges like stress, anxiety, parenting, relationship issues both pre & post marital, work-life balance, etc. We currently support 800 clients and cover 1.5 million lives through our team of 250+ counsellors across 60+ locations in India.

Job Description

Locations-Bengaluru/ Delhi

Responsibilities and Duties:


  • Meet team revenue goals from the portfolio of accounts
  • Work with stakeholders to ensure timely billing and collection
  • Ensure contract renewal


  • Work with customer sponsors to drive utilization of platform and services using innovative campaigns for engagement and customer satisfaction
  • Ensure reviews , governance and monitoring of service delivery
  • Build and expand penetration and impact in a portfolio of accounts (Trusted partner) cross/up sell value added solutions
  • Build deep connects between 1to1 and customer across senior management in stakeholders – Employee Wellness, HR besides procurement and finance for strategic relationships and collaboration


  • 7- 10 CSM team reporters engagement, and capability development
  • Build best practices and knowledge share on launch, awareness, engagement and adoption
  • Support strategic initiatives where needed

Internal (1to1help):

  • Other CSM Team members and leadership
  • Counselling and Content team
  • Finance & Accounts


  • Sponsor /Sr Sponsors (Buyer) – Employee wellness , HR (Compensation and Benefits), Talent retention engagement, Recruitment)
  • C- suite Chief Medical Officer, CHRO
  • Procurement, Contracts, Finance (on administrative side) 


  • Location: Locations-Bengaluru/ Delhi
  • Ctc 20 - 25 lacs

15 + years of experience in working in and engaging in corporate

Any knowledge and exposure in HR/Employee Engagement (ideal)

Build, nurture and lead a team

Only female candidates for this role


➢ Ability to build and handle middle .senior management relationships

➢ Experience in driving enterprise service delivery

➢ Business growth and impact track record in customer service


➢ Passionate about impacting lives and enhancing engagement at the workplace

➢ Strong People orientation and empathy

Others :

➢ Any qualification/experience in HR/Psychology/ Customer Service ( ideal)

Location ( Delhi (Preferred/ Bengaluru (2nd preference)

➢ Open to travel for customer meetings and internal for on boarding and settling in

➢ Reporting – Chief Customer Success Office

Required Qualification

Master of Business Administration (M.B.A.) ,

Important Tips to source better

  1. Early joiners (Max. 30 Days)
  2. This is work from office role
  3. CTC comprises of 80% fixed and 20% variable
  4. There are 3 rounds in the interview process.
  5. Only female candidates for this role

Mandatory Skills

  • Customer Success
  • Cross Selling
  • Up Selling
  • C suite management
  • Corporate Selling
  • Billing and collection
  • Contract Renewal
  • Revenue goals


Q 1 : Experience in Team Handling? (in years) ?

Q 2 : Experience in Dealing with HR Fraternity? (in years) ?

Q 3 : Experience in cross selling/ UP selling in corporate? (in years) ?

NOTE: Apply Only if You have All the Skills and Experience Highlighted Above

TO APPLY  Type "Customer Success (Key Account Head) at 1to1help - hpWhatsapp 7717328074 or CLICK-TO-WHATSAPP

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