National HRD Network is currently hiring for the position of Customer Ops Support Executive, offering remote work from home opportunities. Join our dynamic team and be part of an organization that values customer satisfaction and excellence in service. Apply now to contribute your skills and passion for delivering exceptional customer support in a flexible and remote work environment.
Remote / Work From Home
About National HRD Network
The National HRD Network (NHRDN) is the largest body of HR professionals in India, committed to promoting the People Development movement in the country and enhancing the capability of human resource professionals.
NHRDN is committed to the development of human resources through education, training, research, and experience sharing. Established in 1986, NHRDN is a Public Trust with 17,400 members representing Multinationals, Public and Private organizations including Government, MSME and NGOs spread across 34 Chapters in India including a chapter in Singapore.
Job Description:
Central Ops Support Executive
The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.
This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:
• Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
• Train and direct sellers for execution and adherence of norms and practices
• Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
• Willing to work on weekends
Requirements:
- Remote / Work From Home
- Ctc 3 - 4 lacs
- Experience with SQL
- Experience with Excel
- Experience in customer service/ has worked in a calling profile in the past
- Very Good in English
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
Required Skills
Analyse Data, Customer Experience, SQL, Excel, Computer Science, SOPs
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