CEC Officer - Inbound

Join Kotak Mahindra Bank as a CEC Officer - Inbound and be part of an organization where you can make an impact. You will have the opportunity to work in a vibrant and dynamic environment and take your career to the next level.

: Thane, Mumbai & Noida

About Kotak Mahindra Bank:

Kotak Mahindra Bank is an Indian private sector bank headquartered in Mumbai. It offers a range of banking and financial services to its customers, including deposits, loans, remittances, investments, cards and more. Experience the power of banking with Kotak Mahindra Bank.Kotak Mahindra Bank App is a Privately Held Company .The Kotak Mahindra Bank app is a Privately Held Company.

Job Role

  • To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction
  • To identify and convert the opportunities for cross selling (banking product) on customer's call
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target)
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

  • Location: Thane, Mumbai & Noida
  • 5 Days Working
  • CTC 2.8 - 3.3 lacs
  • 1-2 years with 6 months which should to be in customer service role
  • Understanding of call center industry an advantage
  • Graduate
  • Excellent English communication skills – Verbal & Written
  • Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Target Industry/ Company:
 teleperformance, eureka outsorucing, iprocess, tech mahindra, ienergenier, IDFC bank, ICICI bank, qconnect or Any logistic companies, telecom companies, e-commerce companies, voice based - BPO/KPO Companies

Thane: Waghale Estate, Thane
Noida: Sector 125, Noida,

For Thane: Transport:
central line - no transport
western line - charged transport

Interview process: F2F interview

Max age 26 yrs

Required Skills
Inbound Calls, Quality Communication

Job Type: Full-Time
Available Positions: 100
Functional Area: Customer Service
Industry: Banking
Qualification: Graduate
Assignment Duration: Full Time

NOTE: Please Go Through the Highlighted Skills Mentioned Above Before Applying

TO APPLY TYPE "CEC Officer Inbound Kotak Bank flx" Whatsapp 7717328074 or CLICK_TO_WHATSAPP


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