Join Kotak Mahindra Bank as a CEC Officer - Inbound and be part of an organization where you can make an impact. You will have the opportunity to work in a vibrant and dynamic environment and take your career to the next level.
About Kotak Mahindra Bank:
Kotak Mahindra Bank is an Indian private sector bank headquartered in Mumbai. It offers a range of banking and financial services to its customers, including deposits, loans, remittances, investments, cards and more. Experience the power of banking with Kotak Mahindra Bank.Kotak Mahindra Bank App is a Privately Held Company .The Kotak Mahindra Bank app is a Privately Held Company.
Job Role
- To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction
- To identify and convert the opportunities for cross selling (banking product) on customer's call
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target)
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
REQUIREMENTS:
- Location: Thane, Mumbai & Noida
- 5 Days Working
- CTC 2.8 - 3.3 lacs
- 1-2 years with 6 months which should to be in customer service role
- Understanding of call center industry an advantage
- Graduate
- Excellent English communication skills – Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Target Industry/ Company:
teleperformance, eureka outsorucing, iprocess, tech mahindra, ienergenier, IDFC bank, ICICI bank, qconnect or Any logistic companies, telecom companies, e-commerce companies, voice based - BPO/KPO Companies
Locations:
Thane: Waghale Estate, Thane
Noida: Sector 125, Noida,
For Thane: Transport:
central line - no transport
western line - charged transport
Interview process: F2F interview
Max age 26 yrs
Required Skills
Inbound Calls, Quality Communication
Job Type: Full-Time
Available Positions: 100
Functional Area: Customer Service
Industry: Banking
Qualification: Graduate
Assignment Duration: Full Time
NOTE: Please Go Through the Highlighted Skills Mentioned Above Before Applying
