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Location: Bangalore
About Company - 1to1 Help
Founded in 2001, 1to1help.net is India's leading Employee Assistance Program (EAP) provider. We offer Psychological Counselling and comprehensive Wellness solutions that help employees deal with various work-life challenges like stress, anxiety, parenting, relationship issues both pre & post marital, work-life balance, etc. We currently support 800 clients and cover 1.5 million lives through our team of 250+ counsellors across 60+ locations in India.
Roles and Responsibilities
- Payment reminders and follow-ups to be done on daily basis through calls and emails. Escalate as appropriate.
- Co-ordinate with Legal to send letters for outstanding issues.
- Co-ordinate with Project Team to track the billing milestones for invoicing.
- Monitor and report on deviations from credit standards.
- Ensure timely and accurate invoicing to the customers.
- Provide suggestions and recommendations to improve quality of invoicing and collection procedures.
- Weekly reporting of invoicing totals / aging totals / cash receipts / invoice adjustments etc.
- Ensure that MIS is shared with Business on a timely basis.
Additional information
- Job Type: Full-time
- Schedule: Day shift
- Location: Bangalore
Job Description
- Desired Candidate’s Profile
- Experience of 2 plus years in the BPO - Voice process.
- Possess knowledge of advanced formulas in MS Excel
- Excellent written and verbal English communication skills.
- Excellent analytical and presentation skills, in order to create and present reports and data.
- Excellent inter-personal skills and customer relationship management.
Requirements:
- Location: Bengaluru
- Ctc 3 - 4 lacs
- 2 Years Expeience into BPO Voice Process
- Hands on Experience: Collections management, Tally, MS Excel and MS PowerPoint
- Possess knowledge of advanced formulas in MS Excel
- Excellent analytical and presentation skills, in order to create and present reports and data.
- Excellent inter-personal skills and customer relationship management.
- Excellent written and verbal English communication skills.
- Making outbound calls 100-120 in a day
- Maintain MIS – Data Base and Follow up with Clients
Screening Questionnaire
Q 1 : Experience in invoicing? ?
Q 2 : Experience in Advanced Excel? ?
Q 3 : Experience in BPO Voice Process? (in years) ?
Q 4 : Experience in Tally? ?
